CRM vs ERP. In theory and in practice
Boundaries between the systems are blurred and even the experts it is difficult to classify the system. We will try to give the most accurate understanding of these systems.
What is a sales funnel and why do you need it?
Knowledge about a sales funnel will help entrepreneurs to multiply their profits. No matter if it is built in e-Commerce or in offline sales, the model works in both cases.
The economic effects of the introduction CRM system in the company
CEOs often perceive the effectiveness of the CRM implementation at the level of common sense. This applies to such effects as increasing the productivity of sales, customers satisfaction and retention. The difficulties of rating appear by calculating mathematically an accurate assessment of ROI because a universal equation does not exist for such an evaluation.
Why CRM is not working in a proper way?
One of the most effective ways to flush your money down the tube when you automate your small business is to buy a good CRM system, but not to work with the full range of its possibilities. Using your CRM system in a limited format reduces the efficiency of the business, doesn’t allow you to sell better and more, preclude the development of your company.
How to stop losing customers and increase the company's turnover
The entrepreneur feels as the captain of the icebreaker, sailing in the fog. Constantly looks for the right direction and asks a lot of questions.
9 cases of CRM. The complexity of implementation
Customer relationship management systems are on the market for about 20 years. The sellers of CRM systems rely on Your hopes to increase business profitability, improve relationships with customers. That is true, but not always successful operation of a CRM system depends on the quality of the software used.
The benefits and advantages of IT outsourcing
This information will be useful to anyone who wants to reduce costs and optimize their commercial activity.
Types of CRM systems
The different types of CRM systems focus on the common goal of creating possibilities, through the use of technology, to improve the quality of service a business provides to current and prospective customers.
E-Commerce - Automated Management System
The owners of online stores are familiar with the concept of "e-Commerce", they definitely know the answer to the question what is it. But if you try to figure out, there are many nuances and this term has more extensive meaning.
Typical Mistakes and Myths of CRM Implementation
Very often CRM is being implemented “just because”, but in practice not used. Some people have difficulties working, while others do not know how to effectively use it.